Returns & Exchanges
At Patchee BD, we want you to be completely satisfied with your fashion purchase, which is why we offer a flexible 7-day return and exchange policy for all unworn items with original tags. Whether it is a sizing issue or a change of heart, we are committed to making your shopping experience seamless and worry-free.
Initiate Your Request
Contact our customer support team via WhatsApp or email within 7 days of delivery to provide your order number and reason for return.
Quality Inspection
Ensure the garment is in its original condition, unwashed, and with all Patchee BD branding tags still attached for a successful verification.
Package and Ship
Securely pack the item in its original packaging and send it back to our central warehouse using your preferred courier service.
Receive Refund or Exchange
Once our team inspects the item, we will process your exchange or issue a refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing